Privacy Policy

Weavique London is the UK-facing trading name of R & H Production Ltd. This page explains what information we collect through this website, how we use it, and how you can contact us about it.

1. Who we are

Weavique London / R & H Production Ltd
2nd Floor, College House, 17 King Edwards Road, Ruislip, HA4 7AE, London, UK
Email: sales@weaviquelondon.co.uk
Phone / WhatsApp: +44 7505 487543

2. The enquiry form

When you submit the enquiry form on our homepage, the details you enter (your name, email address, and any phone number, brand name, product interests, quantities, launch date, message and attached files you choose to include) are sent securely to our web server and passed straight on to our sales inbox by email. The website itself does not keep a copy or store your details in a database; your enquiry is held only in our email system. We use it solely to reply to you and discuss your project.

3. Information you choose to send us

The only personal information we receive is what you choose to send us directly, for example by:

• Sending us a message on WhatsApp;
• Completing the enquiry form on our website, including any design files you attach;
• Emailing us directly;
• Calling us.

This typically includes your name, email address, phone number, company name, and whatever details you choose to share about your enquiry (for example, product interest, order quantities, or samples requested). We use this information only to respond to your enquiry, discuss samples, pricing and orders, and to maintain our business relationship with you. We do not sell, rent or trade this information to third parties.

4. WhatsApp and email are third-party services

When you contact us via WhatsApp, your message is carried and stored by WhatsApp (Meta) in line with WhatsApp's own privacy policy and terms. Similarly, any email you send us is handled by your own email provider and ours. We don't control how those platforms process your data in transit — please refer to their respective privacy policies for details.

5. Cookies and tracking

Analytics (Google Analytics). We use Google Analytics 4, a service provided by Google, to understand how visitors use this website, for example which pages are viewed, how long people stay, roughly which country or city they visit from, and what type of device and browser they use. This helps us improve the site. Google Analytics uses cookies (small text files stored in your browser, such as _ga and _ga_*) to tell visits apart. The information is collected and processed by Google on our behalf and is reported to us in aggregated form; we cannot use it to identify you personally, and we do not combine it with any other information you send us. Google's own handling of this data is described in its privacy policy at policies.google.com/privacy.

Your choices. Google Analytics only runs if you click "Accept" on the cookie banner shown when you first visit the site. If you click "Reject", no analytics cookies are set. You can change your choice at any time using the Cookie Settings link in the footer of every page. You can also block or delete cookies through your browser settings, or install Google's opt-out add-on from tools.google.com/dlpage/gaoptout to stop Google Analytics collecting data about your visits. The website will continue to work normally if you do.

No advertising cookies. We do not use cookies for advertising, and we do not sell or share visitor data with advertisers.

Third-party resources. The site also loads some resources from third-party content delivery networks so that it displays correctly: Google Fonts, Font Awesome (via cdnjs/Cloudflare), Bootstrap (via jsDelivr) and jQuery (via code.jquery.com). Loading these resources means your browser makes a direct request to those providers, who may log standard technical information such as your IP address and browser type as part of normal web-server operation. We don't receive or have access to that data ourselves.

Currency converter. On our Collection page you can view prices in pounds, euros or US dollars. To convert prices, your browser fetches the latest exchange rates from Frankfurter (frankfurter.dev), a free service that publishes European Central Bank rates. This is a standard web request that may show the provider your IP address and browser type; no personal details or cookies are involved. Your currency choice and the latest rates are saved in your own browser (local storage, not a cookie) so the page remembers them, and you can clear them at any time through your browser settings.

6. How long we keep information

We keep enquiry and order-related correspondence for as long as reasonably necessary to manage our business relationship with you, respond to your enquiry, and meet our own accounting and legal obligations, after which it is deleted or archived securely.

7. Your rights

You can ask us at any time to tell you what information we hold about you, to correct it, or to delete it, by emailing sales@weaviquelondon.co.uk. We'll respond as quickly as we reasonably can.

8. Changes to this policy

We may update this page from time to time, for example if we add new features to the website. The "Last updated" date at the top of this page reflects the most recent revision.

9. Sampling, branding and sample fees

We offer two kinds of sample:

• Development samples (before you order): a trial run of one or two pieces to check the style, fit, fabric and features. These are made without your final brand labels or tags. Hang tags, custom-printed polybags, custom or name-printed zip pullers and custom shank or snap buttons are not available at this stage; we use our standard pullers and buttons.
• Development sample fees are paid upfront and are non-refundable. If you go ahead with a production order, we deduct 50% of the sample fee from your order.
• Pre-production (PP) samples (after you order): once you place your production order and pay a 50% deposit, we make one sample of each style using your actual labels, prints and fabric, at no extra charge. You check the label position, print, body colour and fabric quality, and we produce the full quantity once you approve.
• Labels: T-shirts, polos and tops have your brand name, logo and care details printed inside the back of the neck. Hoodies and sweatshirts have a brushed, fluffy interior that can’t be printed on directly, so your details are printed on a “half moon” (a small crescent-shaped piece of fabric) sewn inside the back of the neck.
• Extra branding for production orders, such as hang tags, printed polybags, branded zip pullers, custom shank and snap buttons (for example the main button on denim jeans) and any other custom branding, is quoted with your order.

10. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at sales@weaviquelondon.co.uk or +44 7505 487543.

This policy is provided as general information for visitors to this website and is not intended as legal advice. If you require formal legal guidance on data protection compliance, please consult a qualified professional.

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